We guarantee that the cigars you receive will be in excellent condition. If, in the rare event they are not, our "no questions asked" return policy allows you to send them back for a full refund.

We ensure the highest quality of service for storing, packing, and shipping your cigars. Whether in a single opened box or a case of 40 boxes, all our cigars are kept in a humidor. From the moment they arrive at our facility until they are handed over to the shipping department, they remain in a climate-controlled environment. Each item is meticulously packed using paper, peanuts, bubble wrap, or other materials as needed to prevent damage and maintain optimal condition. Additionally, single cigars are always packed in a sealed plastic bag to preserve their proper humidity throughout the shipment.

We do encourage our customers to place their orders using our secure online ordering system, but you can also place orders by telephone. To place a telephone order, please visit our website and decide what you wish to order. Once you have selected your purchases from our excellent range, please call us at (516) 751-1363 with your credit card number handy. We will then place your order.

We take great pride in being the first cigar shop to offer live inventory updates. Our website is refreshed every second, ensuring you always have the most current information on the cigars we have in stock.

Despite our site updating every second with real-time inventory information, there may be instances where you attempt to order more than we have available. If this happens, our system will alert you if some items in your shopping cart are out of stock.

We accept major credit cards - Visa, MasterCard, Discover and American Express. All payments must be denominated in U.S. Dollars. Your account will be charged for the value of the sale at the time that your order is ready to ship.

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.


Arizona
California
Colorado
Florida
Georgia
Hawaii
Illinois
Indiana
Louisiana
Maryland
Massachusetts
Michigan
Minnesota
Nevada
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Tennessee
Texas
Virginia
Washington

To check the status of your order, please log in at the top of the page and click on "View Previous Orders." This will allow you to view your order status and track its shipping progress. Before contacting us, please check your email confirmation, as all tracking numbers are emailed to you for easy tracking.

If you encounter any issues, please reach out to

Email: trpcigars@gmail.com
Phone: 516-805-5427

Please check your recent emails from trpcigars@gmail.com. We always notify customers when their order has been shipped, providing a tracking number and a link to the carrier we used. To track your package, simply click on the link and enter your tracking number. If you cannot find your tracking number, please forward a copy of your order confirmation, including your name, order number, and email address, to trpcigars@gmail.com. Please note that this tracking service is not available with the postal option.

We make every effort to ensure your items arrive in perfect condition. However, if your order arrives damaged, please contact our customer service department immediately at trpcigars@gmail.com for further instructions. Do not discard any of the merchandise or packaging materials, as we may need them for further investigation. Please note that any damaged items must be fully unsmoked and in the original condition as received.

We have a "no questions asked" policy for the rare instance you are not satisfied with the quality of our products. To initiate a return, please request a return authorization from our customer service department at trpcigars@gmail.com within 30 days of receipt, as we do not accept returns after this period. You will need to send your item back to us for a replacement or credit, excluding shipping costs. The returned cigars must be in similar quality packaging, and we will not accept damaged or used/half lighted cigars that were not properly protected during the return shipment.

At Trpcigars.com, we strive to process and ship your order promptly. As a result, once you authorize your transaction, we cannot guarantee our ability to make changes or cancellations to an order. Additionally, if your order contains items that ship within 24 hours, it will not be possible to cancel your order once it has been placed. If changes or cancellations are possible, we will do our best to accommodate your request.