Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your product must be in the same condition as when you received it, unused, with all original packaging intact. Additionally, you must provide the original receipt or proof of purchase.
To start a return, you can contact us at support@trpcigars.com.             Please note that returns will need to be sent to the following address: 424 Rockaway Turnpike Cedarhurst, NY 11516
If your return is accepted, we’ll send you instructions on how and where to send your package. We do not assume responsibility for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at       support@trpcigars.com.Â
Damages and Issues
Please inspect your order upon receipt and notify us immediately if your cigar or tobacco product is defective, damaged, or if you received the incorrect item. This will allow us to promptly assess the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
We do not accept returns for hazardous materials or flammable products. If you have questions or concerns regarding your specific item, please reach out to us.
Regrettably, we cannot accept returns on discounted items or gift cards.
Exchanges
To ensure you get the product you desire, the quickest method is to return the item you have. Once your return is approved, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trpcigars.com.